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Notes in Passing - HBR Notes

Gracious Communication... 

Anger shuts the other person down; kindness opens them up.

Leadership is all about connecting w/ ppl and making them feel seen or heard. 

Break down defensiveness with graciousness. 

In every interpersonal comm, leaders should err on the side of kindness. ... takes courage to live. 

~ The above are quick notes from a HBR article, The Simple Power of Communicating with Kindness, by Sally Susman

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